• Responsible to recieve in-bound and make out-bound calls to connect with JCI customers
• Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
• Analyze accounts and set targets - Collection plan / strategy at the beginning of month
• Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
• Co-ordination with cusotmers and cash application team for remittance advise
• Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
• Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
• Initiate calls to, as well as receieve calls from customers
• Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment
• Account reconciliation - follow up with sales team and review open points and request customer master team to update system
• Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
• To ensure compliance to applicable policies, guidelines, and regulations

How will you do it?

• Calling customers asking reason of payment delay and requesting them to pay
• Keeping clear log of customers’ feedback when interacting with them in the used Collection Tool
• Ensure performance measures are met or exceeded
• Ensure the agreed procedures are kept up to date, documented and adhered to within the team
• Reconciling the relevant accounts to maintain overall health of the accounts
• Coordinate with the Sales and other stakeholders to obtain necessary information for the past dues
• Follow up with Logistic team for dispatch status and cheque on collection status
• Coordinate month end closing process within given timelines
• Achieve Cash Collections and Past Due Target on a monthly basis

What we look for?

• Graduate / Postgraduate / Master’s Degree in any stream
• Proficient in both verbal and written business communications
• Excellent English level with clear American pronunciation.
• Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred
• Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
• Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
• Ability to perform moderately complex account reconciliation preferred
• Pulling and analyzing data from ERP and other systems
• Reconciling accounts along with demonstrated capability of presenting outcomes to customers
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
• Ability to utilize basic formulas
• Utilize Pivot Tables and V-Lookups

• Responsible to receive in-bound and make out-bound calls to connect with JCI customers
• Obtain and evaluate all the relevant data to handle complaints and inquiries
• Analyze customer behavior and set frequency of call penetration
• Responsible for collection activities of all the active cusotmers for North America & Canada region
• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
• Following up complicated customer calls where required
• Maintain automated call logs and proactively remind the customers of their account status
• Support cusotmers sharing Invoice copies and SOA’s basis the requirement
• Responsible for the continuous on call support for customers to fulfill their needs in making smooth payments
• Maintain work efficiently and respond quickly to customer inquires
• Recording details of comments, inquiries, complaints, and actions taken in JCI Collection Tool
• Expertise in Client Handling, Customer Service function
• Identifying, escalating priority issues, and reporting to the high-level management

How will you do it?

• Communicating by phone with customers asking reason of payment delay and requesting them to pay
• Order a list of all active customers, format, and make it ready for initiating calls
• Always be proactive in fulfilling customer needs such as invoice copies, statement of accounts etc.
• Ensure the agreed procedures are kept up to date and adhered diligently
• Follow in-bound and out-bound call etiquettes and maintain utmost professionalism while customer conversations
• Maintain call logs and collections notes for an efficient audit trial
• Reconciling the relevant accounts to maintain overall health of the accounts
• Coordinate with the Sales and other stakeholders to obtain necessary information which helps to clear the past dues
• Coordinate month end closing process within given timelines
• Achieve outbound calls targets on daily, weekly or monthly basis

What we look for?

• Graduate / Postgraduate / Master’s Degree in any stream
• Proficient in both verbal and written business communications
• Excellent English level with clear American pronunciation
• Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
• Experience pulling and analyzing data from ERP and other systems
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
• Ability to utilize basic formulas
• Utilize Pivot Tables and V-Lookups