Job Description

Are you the one we are looking for?

We are inviting applications for the role of Process Associate, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications
  • Freshers are eligible
  • Minimum Graduate (Any Discipline)
Preferred qualifications
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)

About Genpact:

  • Presence in 25 countries, with 70 delivery centers.
  • 90,0000+ employees and growing with robust supply chain of talent
  • 700+ clients with 4700+ processes
  • Education @ work – management courses from IIM, XLRI, IMT etc. Finance courses like CFA, CPA, Management accounting etc. Insurance, software, analytics etc.
  • Various online trainings from harvard business publishing.
  • Competitive compensation
Genpact oversees global operations in
30 countries around the world.
Global clients
Countries served
Delivery countries
Delivery center