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QUESTION
what kind of work are we supposed to do in voice process jobs?
By Ashish Dhull (Beginner)  6 years ago   5211 views
 
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Hi Ashish,

Well In BPOs either u r in the voice or non-voice process Jobs. where u communicate with ur client on the phone u r a voice process.

its a Bussiness Process Outsourcing. There is inbound and outbound calls process. Beckend process also in which u need to work on computer. All Voice process jobs require you to be fluent in English. You just have to be very fluent in Communication skill.

What u need to do is just resolving queries of customers who telephone in . A non-voice process is one where the primary job is to perform other tasks such as the processing of papers, emails, reports, etc.

Or just have a look of this link

http://www.indiabroadband.net/fashion-lifestyle/13912-lifestyle-bpos-advantages-disadvantages-future-bpo-trends.html

Thanks
Good Luck !!
 
 
Ashish Dhull Thank u
6 years ago
 
 
 
 
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