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What is difference between ERP and CRM?
By Alok Singh (Beginner)  9 years ago   36 views
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A comprehensive ERP (Enterprise Resource Planning) solution, such as SAP, will manage financials, manufacturing, project and services management, supply chain, and human resources and payroll these various business process of a company.
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Customer Relationship Management (CRM) software is another valuable technology that is used to manage marketing and sales efforts, as well as interactions with prospects and customers. SAP CRM Module provides a way to organize customer data, sales efforts and results, marketing campaigns, and customer care.
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An ERP solution can include CRM This is part of the Customer Service Module however it is tied into other modules.
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