Technical Support Engineer

TSS Consultancy Pvt Ltd View all jobs by this employer

2 L
Mumbai

Job Description

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No. of Job opening 10
Functional Area IT
Industry Type Banking-Financial Services-Broking

Job Location: Lower Parel

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers install and upgrade web based applications and database.

Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Installing applications in IIS and setting up and updating SQL Server database
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ask customers targeted questions to quickly understand the root of the problem
- Track issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals

Desired Candidate Profile

Profile Description
Requirements
- BSc IT or similar technical qualification
- B.com with Technical course/certification
- Hands-on experience with Windows environments
- Excellent problem-solving and communication skills

Under Graduate Qualification B .Com (Any Specialization) B.Sc (Any Specialization) BE / B.Tech (Any Specialization) Minimum Marks 65% Graduation in 2018,2019 No Backlogs Accepted

*Note:Candidate should have a UG qualification

Company Profile

TSS Consultancy Pvt. Ltd. is 10 years old fast-growing technology solutions provider for the financial industry, with a focus on building innovative products for financial institutions with a focus on compliance and operations. Here are some highlights about us.
- We take pride in the fact that we are a product company, which makes it technically more challenging for our engineers to build scalable and extensible system
- We are a FinTech company (Finance domain), and we have customers in multiple countries
- You may get a chance to work on latest technologies such as Machine Learning
- You will be doing Full Stack development (front end using AngularJS, service side using restful APIs in .Net, and SQL Server backend)
- We reward merit over experience

View Contact Details
Company Name TSS Consultancy Pvt Ltd
Executive Name HR Team
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