Hiring for TRMS/ LMAQ and TRON Associate roles

Amazon Development Centre (India) Pvt. Ltd. View all jobs by this employer

2.25 L - 4 L
Hyderabad / Secunderabad

Job Description

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No. of Job opening 10
Functional Area Customer service / Support
Industry Type BPO-ITES-CRM-Transcription

Job Description for TRMS Role:
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Excellent ability to determine situational needs and provide appropriate solutions
CTC: 2.9- 3.7 LPA
Please note: For TRMS role it would be 12 months contract

Job Description for TRON Associate role:
Understand the issue and make best use of the available resources to resolve it.
Able to systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
Excellent communication, both verbal and written as you will be required to communicate with internal and external stakeholders.
Understand performance metrics to create analysis allowing to drive business results.
Drive results in live environment.
Analyze and detect exceptions.
Meets predetermined and assigned productivity targets and quality standards.
Fungible to transition within work types, flexibility to work across shifts.
Understands and adheres to SOP
CTC: 2.5-2.8 LPA

Job Description for LMAQ Role
The Last Mile Analytics & Quality Team in Hyderabad is looking for Quality Specialists In Training who will act as manual audit support for the Photo on Delivery Business use case within Last Mile.
Your work will impact our customers directly! Success in this job requires you to constantly hit the ground running, ramp quickly, work on disparate and overlapping tasks, achieve high throughput, pay attention to detail, work across time-zones, display strong work ethic and decipher patterns.
Primary responsibilities include troubleshooting, diagnosing and validating solutions, for externally developed products. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current tools, automation of support processes and documentation of our systems.
CTC: 3.4- 4LPA

Note: Maximum Notice period is 30 days.

Desired Candidate Profile

Profile Description
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

Demonstrated ability to exceed expectations with regard to performance and individual contribution
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Demonstrated positive, results oriented attitude
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Ability to maintain high levels of confidentiality and data security standards
Experience with Microsoft Office, including Outlook, Word, and Excel
24/7/365 availability, including willingness to work on weekends, nights and outside of the standard work day (as required)
Demonstrate flexibility to work overtime hours as per business requirement
Six-Sigma / Lean knowledge would be a plus.
Graduation Mandatory

TRON Associate role:
Demonstrated problem solving and analytical skills
Proven ability to work productively and efficiently in an independent setting
Proven ability to clearly communicate with managers and associates at all levels
Global perspective and solid understanding of business objectives
Excellent attention to detail and work with the highest level of accuracy

For LMAQ role:
Bachelors degree in Computer Science, Engineering or related field.
Good communication skills- both verbal and written
Demonstrated ability to work in a team
Proficiency in MS Office, SQL, Excel.

Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
Experience working with relational databases
Experience with Linux
Shifts and Week Offs- Rotational Shifts & Week offs

Under Graduate Qualification B .Com (Any Specialization) B.A. (Any Specialization) B.Sc (Any Specialization) BBA / BBM / BBS (Any Specialization) BCA / BCM (Any Specialization) BE / B.Tech (Any Specialization) Graduation in 2018,2019

*Note:Candidate should have a UG qualification

Company Profile

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always Day 1 and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History

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Company Name Amazon Development Centre (India) Pvt. Ltd.
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